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Senior Loan Operations Manager
1221 Avenue of the Americas , 22nd Floor New York, NY 10017 US
Job Description
This is a great opportunity for a dynamic leader to help implement strategy while building a large cohesive team.
You will be responsible for building, managing, and directing a team that is responsible for oversight of loan operations. In this role you will direct staff, develop strategies to improve efficiency, effectiveness, and productivity, and control execution of the departmental functions and plans, focusing on creating a rewarding workplace culture in which there is recognition and growth.
In summary, the Loan Operations Department is responsible for performing operational and administrative duties for booking and maintaining a wide range of credit-based products upon closing and throughout the life of transactions.
- Oversees the daily operations of the department in an efficient and effective manner.
- Manages 20+ employees by providing training, guidance, and coaching on a regular basis. Structures department processes, teams, and workload distribution. Performs ongoing training, reviews and communicates current or developing lending industry topics/concerns or standards.
- Establishes and maintains an efficient and productive working environment within the department based on continuous and effective staff communication. Formulates a medium and long-term strategy to proactively maintain stable operations.
- Assists in the streamlining projects to review and improve the operational processes, as well as relevant departments. Plans and achieves departmental operational goals within defined timelines, as well as define and implement a measurement of acceptable staff performance. Analyzes and provides feedback on for booking potential new products.
- Authorizes the release of funds associated with the Department’s business transactions. Authorizes balance confirmations to be submitted to the customers.
- Manages Branch-wide projects, including system-related enhancements/developments. Creates plans on resource allocations, timeline expectations, oversees the implementation and any follow-up actions.
- Coordinates workflow with other departments to establish/improve procedures. Liaises with the members of multiple departments to improve accuracy and efficiency.
- Establishes and makes necessary changes/updates to procedures manuals. Implements operation policies and procedures to ensure compliance with State and Federal regulations as well as internal compliance requirements.
- Conducts various assessments and audits to ensure department procedures are achieving accurate and desired results. Manages the annual Federal/State examinations as well as other external/internal audits. Follows up and corrects any items addressed to ensure necessary changes or recommendations have been implemented, as directed.
- Works with other business continuity coordinators to establish contingency plans for varying scenarios to maintain the critical operations during emergency situations.
- 10+ years of related experience in Loan Operations that includes 5+ years of management experience.
- Knowledge of credit related products, operational practices for the bilateral, syndicated, and Bond transactions and operational risk control.
- Solid accounting knowledge and strong mathematical aptitude applicable to banking operations.
- Excellent communication skills and ability to provide constructive feedback.
- Bachelor’s degree or equivalent in business, economics, accounting or similar course of study.