IT Support Supervisor

Grand Central, NY 10017

Employment Type: Direct Hire Industry: IT/Infrastructure/Network Job Number: 3015 Salary Level: 125000-135000

Job Description


Top Asset Management Firm seeks hands-on IT Support Supervisor for a small IT support team.

This is a hands-on supervisory role where you will be responsible for the support of infrastructure and banking applications including being responsible for the operations support, monitoring, designing, engineering, execution and expert level three (Tier/Level 3) desktop support of all server, storage, network, data center, data protection, orchestration, automation technologies and managing the virtual desktop infrastructure.

Tremendous career opportunity with stable organization that offers a competitive compensation (base salary + bonus) and an excellent benefits package.

This is a hybrid onsite role that requires onsite work 2 days per week in Midtown Manhattan.

In summary, you will:
  • Manage the desktop support team's day-to-day activities
  • Support M365 environment
  • Perform hands on activities on daily batch job and periodic system job events
  • Create and update documentation on process, procedure and run-books
  • Supervise back up tape, archive, and data retention control in a hands-on capacity.
  • Supervise the support of the incident ticket system
  • Prepare various reports on incident and problem ticket metrics and  IT security control
  • Perform and supervise systems IT Operations project tasks and technical operations related to access/ID control
  • Support market data services including working with vendors regarding service and billing
  • Develop and enhance IT policies and procedures
  • Assist with IT risk and compliance analysis, research IT regulatory standards and best practices
  • Manage the asset inventory database

Requirements include:
  • 5+ years of experience in related Supervisory/Management Help Desk/Desktop Support/Operations role within financial services industry
  • Strong technical skills that include: Microsoft Office, PC hardware, M365, ServiceNow, antivirus and general desktop end point security, VMWare Horizon View, SQL, Exchange, Windows Server, Active Directory, TCP/IP, IIS, market data (Bloomberg, Reuters,...), back-ups, and data warehousing
  • Strong systems documentation skills including related policies and procedures; risk and compliance documentation
  • Completed Bachelor’s degree with Computer Science or related (math, engineering,...) course of study
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About Grand Central, NY

Ready to kick-start your career in the vibrant area surrounding Grand Central, New York? This bustling hub offers an unparalleled blend of career opportunities and city charm. Imagine working just steps away from iconic landmarks like the Chrysler Building and Times Square, surrounded by world-class dining options and renowned art galleries like the Museum of Modern Art. With Broadway theaters, professional sports teams like the New York Yankees, and the tranquil retreat of Central Park at your fingertips, there's no shortage of excitement and growth potential in this fast-paced metropolis. Explore our job listings today and discover the endless possibilities that await you in this dynamic region!