IT Support Specialist

New York, NY 10001

Employment Type: Contract Industry: IT/Infrastructure/Network Job Number: 3067 Salary Level: 30.00-35.00

Job Description

We are hiring immediately for an IT Support role working hybrid onsite in NYC 2 days per week.

In summary you will:
  • Daily support of implemented technology including, but not limited to PC workstations, servers, printers
  • Proactively identify hardware, software, and network issues and provide first line support.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem has
    been adequately resolved.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Perform daily health check and report on SIEM, Mail Filter, Endpoint security server
  • Run diagnostic problems to resolve problems
  • Report significant and recurring issues to the IT management

Requirements include:
  • 1+ years IT helpdesk, IT support, or System administration relevant working experience related to PC’s and Servers
  • Knowledge and practical administrative experience with assigning access control and privileges for various Windows application and servers
  • Experience with supporting Microsoft Windows Server 2012/2016 (Active Directory, DNS, Group Policy, File/Storage Services)
  • Experience with update and apply Security Patch on Windows Servers
  • Experience with VMware vSphere environment (6 or higher) 
  • Fundamental understanding of Storage Array networks (SAN)
  • Hands-on hardware and software troubleshooting.
  • Working technical knowledge of Windows O/S, applications and Active Directory.
  • Ability to conduct research into desktop hardware and software issues/products as required.
  • Must have excellent interpersonal skills.
  • Progressive system administration experience with configuration and support of Microsoft Windows and VMware systems
  • Must be available for special projects, system maintenance, system upgrades, etc. after normal business hours and on weekends when required.
  • Fluent in English and Mandarin
https://jobs.pbsearch.com/jb/IT-Support-Specialist-Jobs-in-New-York-NY/12245989
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