Desktop Support Manager

New York, NY 10020

Employment Type: Direct Hire Industry: IT/Infrastructure/Network Job Number: 2873 Salary Level: 110,000

Job Description


Top  Asset Management Firm  seeks hands-on Desktop Support Manager  to  supervise a small IT  support group.

This is a hands-on supervisory role where you will be responsible for the support of infrastructure  and banking applications  including being responsible for the operations support, monitoring, designing, engineering, execution and expert level three (Tier/Level 3) desktop support of all server, storage, network, data center, data protection, orchestration, automation technologies and managing the virtual desktop infrastructure.

Tremendous career opportunity with stable organization that offers very competitive compensation (100-110K+ bonus) and an excellent benefits package.
  • Manage the desktop support  team' s day-to-day activities
  • Support physical machines and virtual systems running Windows 7/10 O/S
  • Address requests for Active Directory  account unlocks and password resets as per operational procedures
  • Perform hands on activities on daily batch job and periodic system job events
  • Create and update documentation on process, procedure and run-books
  • Supervise back up tape, archive, and data retention control in a hands-on capacity.
  • Supervise the support of the  incident ticket system
  • Prepare various reports on incident and problem ticket metrics and   IT security control
  • Perform and supervise systems  IT Operations  project tasks  and  technical operations related to access/ID control
  • Support market data services including working with vendors  regarding service and billing
  • Develop and enhance IT policies and procedures
  • Assist with IT  risk and compliance analysis,  research IT regulatory standards and best practices
  • Manage the asset inventory database

Requirements include:
  • 5+ years of experience in related  Supervisory/Management Help Desk/Desktop Support/Operations role within financial services industry
  • Strong technical  skills that include:  Microsoft Office, PC hardware, Windows 7/10, antivirus and general desktop end point security, VMWare Horizon View, SQL, Exchange, Windows Server, Active Directory,  TCP/IP,  IIS, market data (Reuters,...), back-ups, and data warehousing
  • Strong  systems documentation skills including related policies and procedures; risk and compliance documentation
  • Completed Bachelor’ s degree with Computer Science or related (math, engineering,...) course of study
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