Desktop Support Specialist

Boston, MA | Full Time

Job ID: 4476 Industry: IT Salary Level: 40000 - 45000

 

Top Company seeks Desktop Support Specialist to provide end-user technical support in a corporate environment.

Stable company that offer a strong compensation package 40-45K+ in addition to exceptional benefits.

 

In this role you will:

* Provide day-to-day support for employee desktop-computing issues.

* Image, configure and install desktops and laptops for new hires, creating accounts for enterprise applications.

* Install and support enterprise-wide applications such Windows XP, Windows 7, MS Office 2003 and 2010 and business applications.

* Perform hardware replacements

* Works with technical staff during the relocation of network and PC equipment.

* Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services.

* Manages client configuration inventory including software, hardware, IP addresses, and various other system addresses.

* Participates in the development and maintenance of departmental procedures.

* Sets up for presentations using multimedia equipment such as laptops and projectors.

 

 

* 1+ years of technical support experience in a corporate technology environment

* Strong technical knowledge of Windows Desktop OS support

* Hands-on hardware troubleshooting experience.

* Exceptional communication skills and a strong customer service orientation

* Strong analytical and problem-solving abilities with great attention to detail.

 

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